Scam, do not deal with Thexton! They do not delivery products, they just collect the money. Customer service - nill. Ghost company. Do not whrow your money away!
BAS1 - 5:08 pm on June 25th, 2008
My first order - very disappointed with the delivery time. Ordered on 12/6 still not received by 22/6. Contacted via website on 22/6 as no phone number listed anywhere. By 25/6 no response. Checked website again and logged into ‘track order’. Products FINALLY “picked from warehouse” on 25th however the tracking number given is not currently listed with Australia Post. I won’t bother again, I get better service and delivery with S.A.F.E.
Erin - 1:19 am on July 15th, 2008
Wish I’d have read these comments prior to ordering. I have lost $257.00. My payment was accepted on 16th June and I have received nothing and no responses to emails I have sent them. We will be passing by their ’supposed’ address in a few weeks and will call in. This does appear to be a scam I would advise you to look elsewhere.
Pete MINTO - 6:59 pm on July 22nd, 2008
I will add my name to this list. Ordered items and paid (via Paypal) on 7 July. Waited and waited and finally got the shits. Sent an email to the company on 21st July and no reply. Went onto the website to track the order and it appears that the it was picked up from the warehouse on the 21st (coincidence?) and shipped on the 22nd. Once again the tracking number does not exist with Australia Post. All the phone numbers from Whitepages etc. are disconnected. This is a scam. Will be making a formal complaint, once i figure out how to do that!
Mavis 23/7/2008 - 8:41 pm on July 22nd, 2008
Paid for goods per PayPal on 11th.July. Have requested thru their ‘Contact Us’ Message for a refund as goods haven’t arrived.
No messages from me answered
Megan - 9:03 pm on July 24th, 2008
I have been ordering from Thexton for 2-3 years now with no trouble at all - very fast delivery and products exactly as described. Now I am like the other reviewers and feeling like I am never going to see the products I ordered or my money again!! What happened? I’m wondering if the company has been sold to someone who just isn’t coping with the sheer volume of orders?
unhappy - 6:57 pm on August 9th, 2008
I’m in the same boat as everyone else, I have been ordering from Thexton for a few years everything had been really good until now, I placed an order over 25 days ago and it still hasn’t arrived I googled for a phone number and spoke to the husband this still hasn’t helped I will be making another phone call on Monday and will never purchase from them again. Terrible customer service and no delivery
ronnie - 4:20 pm on August 18th, 2008
i lost $280 from these crooks. i want to know if their warehouse is open. if it is ill be the first one there. my email is ronnienajjar@hotmail.com any information on these dogs would be greatly apreciated
Paula - 4:10 pm on August 23rd, 2008
I am disguisted, that my order has not only not been filled, from greater than one month ago. They have not refunded my money to my credit card as requested (if my order could not be filled). Repeat requests for them to handle my enquiries have been ignored.
Eleanor Sharman - 9:22 pm on September 11th, 2008
I have been ripped off as well. My orders from june has not been sent, neither have any of the emails or letters i’ve sent. Also, i have been charged twice. Th initial order process was interrupted because of a faulty system. No order was recorded but I managed to complete the process the next day. The fax number is false/defunct.
Louie louie - 3:05 am on December 30th, 2008
Add another to the list! I ordered 8 December and have received nothing - no replies to my emails either. I have reported them and I have also contacted the companies whose products I was ordering - if I supplied my products somewhere and my customers were treated like this I would want to know. Hopefully the companies will no longer supply them with stock - actually, the quite possible aren’t already!
Colin - 5:52 pm on January 15th, 2009
I would not use this business again. I placed an order on 30/5/08 for $269.85 & only received $78.56 of product. Online enquiries got me nowhere. Still chasing them, but almost given up. I’m going to report them to consumer affairs.
Hermes - 4:48 pm on January 27th, 2009
Ordered product 24 days an waiting, out of pocket $154. I have dealt with Overseas suppliers which are quicker. Have opened PayPal dispute and hope to get a refund that way. I too wish I had read this forum beforehand, should of known it was a scam when no phone numbers are listed ANYWHERE on the website. Spread the news, will report to Office of Fair trading. This is just BS !
Bozz67 - 11:33 pm on January 27th, 2009
I have complained to Fair Trading Qld as well. They are crooks,
and should do some time for their criminal behavior.
Schollum - 12:37 am on January 28th, 2009
I too appear to have been “Jibbed” by these mongrels! Placed an order on 12.12.08 money taken from CC on same day and still I have received no products. Like all of the above people, trying to contact them via their online contact gets no results, letter to their Gold Coast Office - no reply….BUT still receiving “junk” emails from them regarding the fantastic Australia Day specials - !! I too will be reporting them to ACCC and Fair Trading
Schollum - 12:46 am on January 28th, 2009
I have just stumbled across something else that might be of help to you all.
They have a shop at Robina and there is an email address to contact amanda@thexton.com.au.
On the Thexton Health website when you go into “About Us” Amanda is listed as one of the owners, so worth a try to email her. I just have and will submit again if I get a reply.
opt - 8:23 pm on January 31st, 2009
Same as everyone elses experience. Check out Bodybuilding Warehouse. Could this be happening again?? very sus
amy - 2:32 pm on February 3rd, 2009
last year i bought some herbal products. it took forever, like months.. but then they delivered it, saying one of my products was out of stock so they upgraded it to the bigger pack. All the items were ok, but I wouldn’t deal with them again because the whole process seemed way too shady. perhaps they’re in a bit of trouble
Marie - 5:59 pm on February 11th, 2009
And here is another complaint! I ordered goods on 21 September and paid via PayPal. Followed up goods a month later and received an email advising goods were out of stock. I noticed a month later a local health food store had the product on the shelf and since then have been trying to get a response out of Thexton. Very glad I came across this site with everyone’s experiences. I tried the phone numbers given in an earlier post and these are ringing out. Interestingly, I am currently going through the dispute process with Paypal to try and get my money back that way and the transaction number I was given when I first ordered the goods is not registering with PayPal. Sure sign of a scam? How are you to know that an online company is on the level?
Amanda - 10:00 pm on February 16th, 2009
Hi
This is Amanda from thexton - I can assure you we are very much in business and are not trying to “Scam” or “Steal” money from anyone.
Our Office Number is 07 55253055. Our business address is Unit 18, 30 Mudgeeraba Road - MUDGEERABA. My Email address is amanda@thexton.com.au.
Please call if you have an issue with us or have encountered a problem so this can be resolved.
Please be aware that these forum sites can often be other competitors scaring our customers and potential customers.
Occasionally like any business mistakes can be made - however these can always be resolved. Please feel free to call us so we can sort out issues rather than posting annonymous blogs on forums that we cant fix.
Many thanks Amanda
Schollum - 9:22 pm on February 17th, 2009
Just tried the number (07 55253055)which is meant to be Amanda’s - suprize suprize - “Call cannot be connected - please check the number and try again”
Amanda - 5:05 pm on February 18th, 2009
The Number is Working Fine - and if we are not available to answer the phone we have an answer phone so you can leave a message. Thanks Amanda @ Thexton Health
Tara - 11:38 pm on March 4th, 2009
I got ripped off in Feb too. I am still trying to get my $40 back. Today I complained to ASIC and QLD Office of Fair Trading. I would encourage others to do the same because the more pieces of the jigsaw they have the more info they have to close in on these people. And the penalties for Trading while Insolvent are hefty!
upset - 11:39 pm on March 4th, 2009
I got ripped off in Feb too. I am still trying to get my $40 back. Today I complained to ASIC and QLD Office of Fair Trading. I would encourage others to do the same because the more pieces of the jigsaw they have the more info they have to close in on these people. And the penalties for Trading while Insolvent are hefty!
Debbie - 7:57 pm on March 8th, 2009
Yes, same excuses, out of stock, then credit card debited 1 month later and assured product on its way..then when no product Amanda says that probably caught up with the fires down South. I suggested that goods coming from the Gold Coast to Noosa was a long way from this. Assured me goods will be with me anyday now and that she will credit money back to me. Still neither has arrived and my emails have stopped being answered by her. Will advise ACCC.
\
chris - 4:45 am on March 9th, 2009
I was thinking to order something from thexton, is there anyone that has had a good experiance? have you guys had your issues sorted out?
Anonymous - 6:05 pm on March 9th, 2009
Chris, you are throwing your money away if you do use thexton. The posts on this forum represent a tiny percentage of the thousands of customers who have been ripped off so far. There are several ACCC cases in progress, hopefully we can get these thieves shut down asap with some heavy fines issued for being such deceitful mongrels.
ACCC - 10:40 pm on March 9th, 2009
If these people are so bad why is it taking so long for the ACCC to close them down.Thats what you get for voting LABOR Vote for Springborg
Sandra - 9:56 pm on April 2nd, 2009
Yes well again, I wish I had found this site before purchasing from Thexton. I do not know how they are still getting away with this.
I have just put a dispute in with Paypal and they have never let me down with getting my money back before, so hopefully they can do the same this time.
If enough people are putting disputes into Paypal this mob will soon go out of business.
I always use Paypal and do not usually buy online unless the site uses Paypal as you have more chance of getting your money back.
I will not let this go.
The Today Tonight show likes reports on these scamsters and it only takes a phone call to get them interested.
Maree - 3:53 am on April 8th, 2009
Has anybody had any success in receiving their money back or products that they ordered? I too have not had a response from thexton in the past month? Tried emailing and left messages
Annoyed - 6:23 am on April 16th, 2009
Thexton needs their account to be frozen - but who do you really have to bother to get some action taken!!!
oncebitten - 8:12 pm on April 18th, 2009
I too have been waiting for my products to arrive.
Sandra - 8:01 pm on April 23rd, 2009
Update on my last post.
Well I actually got my money back from Thexton, still no products.
I reported them to the ACCC and Qld consumer affairs and within a couple of days received a refund in full. Thanks to Paypal as well.
Do not put up with loosing your money, keep complaining and hopefully we will get this site taken of the internet. But they will probably just start up another web site.
Adam - 5:58 pm on April 30th, 2009
I too used thexton for years and they were great. I bought $50 worth of goods last week and didnt even get an email confirmation back or an invoice, they just took the money and havent received the goods. I’ll also be complaining to ACCC this is ridiculous. Never ordering from them again!
Nikki - 11:32 pm on May 6th, 2009
Yes, like everyone it would seem like I have also been scammed. I paid my goods via BPay and according to there order tracking my order remains ‘unpaid’ and of course I have tried contacting them a few times with no such luck. Im in the process of getting my money back (I contacted my own bank) and hopefully it will all go well but I wish I had read these reviews before I made such a mistake. I also have put in a complain with the ACCC via SCAMwatch. If this happens to you to I suggest you do the same until we can finally get the site shut down
jeanette - 7:17 pm on May 7th, 2009
Yes same problem, ordered from them in march credit card debited, unable to get contact. Have also lodged complaint with ACCC and sent email to consumer affairs qld.
Notice they still send emails regarding their sales as if everything is ok.
David in Melbourne - 5:15 am on May 8th, 2009
I ordered back on 3rd March, $130 on my card straight away, still no stock available, various emails ignored, directly to Amanda. Attempted to call, surprise surprise, message bank full. Yeh, full of people trying to get their money back I bet.
I too have lodged a complaint with the ACCC and am now attempting to recover funds from my Credit Card provider.
Amanda, I am no competitor trying to scare anyone, I just want what I have ordered or my money Back !!!, replying to your customers wouldn’t hurt, not replying is giving your business a bad reputation.
Once bitten, twice shy, Never again !!!!
Ann - 4:04 pm on May 15th, 2009
Same problem as everyone else. Ordered, paid, had account debited by Thexton. No goods, emails returned. Left phone messages. Nobody ever replied. This is a scam for sure!
M.S. - 12:09 am on May 20th, 2009
I placed an order in February 2009. I did not received it. I tried to contact Thexton unsuccessfuly. I asked (via E-mail) to refund my money. No answer ne refund !!!
Anom - 4:36 am on May 20th, 2009
Placed order on behalf of my work and never received stock. I work for a company that will follow this through until resolved I will update you with any progress. We have been taken for a large amount and will not stop until it is refunded and website is offline!
finally - 12:24 am on May 21st, 2009
we finally got our money back but had to go thru our bank in order to retrieve it, paid by credit card.
Have also lodged complaint with accc but see they r still operating.
Stevo - 6:11 pm on May 21st, 2009
Ditto to above. Had used them previously and they were phone. Lodging a complaint with ASIC as its a PL company. Waiting for the paper work to claim back thru the credit card. Not a huge amount (110) but it still sucks. Definitely gotta get em shut down.
Sue - 6:12 am on May 27th, 2009
Buyer beware I am also a sucker that lost thier money. A bogus Australia post number was also given to me the day after emailing them surprise surprise supposed to be posted that day.
I also will bw complaining to the ASIC.
Ellen - 6:50 am on May 27th, 2009
Looks like I can add my name to the list of suckers! I had dealt with Thexton numerous times in the past, and never had any problem until now. I ordered goods in early April, they took $209 out of my account, and I was adised they were awaiting deliery to fill my order. Still waiting, and when I went back to track my order again it says it has been ‘canceled’. Have tried emailing, but no luck so far.
Ian - 11:34 pm on May 27th, 2009
I’ve been a loyal Thexton, Amazon and Ebay shopper for the last few years. My order this time did not have their usual speedy delivery but I called up and emailed them and they promptly phoned me back, and sorted it out which I was worried about after reading this. But they fixed it really quickly.
Joan - 1:17 am on May 28th, 2009
Hi I am like Ian a Very Loyal THEXTON customer - I love them - Far Out Give the guys a break - My lastest order was number 110,046. Thats alot of orders compared to the complaints. This is a classic case of Cutting Down the Tall Poppy! Give them a go - they are great, and I have ALWAYS found them willing to help.
Joan - 1:27 am on May 28th, 2009
See look at this the same person can write blog after blog - this reveiw site is pure rubbish and not a real reveiw of customers!
SALLY - 1:29 am on May 28th, 2009
and look at this - this is Joan and I change my name to SALLY and write another BLOG!! Do not believe anything you read on these blog review sites they are pure made up rubbish!
PW - 10:14 pm on May 28th, 2009
You are kidding yourself.
They are crooks. I lost my money too.
To anyone reading this site - don’t use these people.
HT - 11:04 pm on May 28th, 2009
Hi Joan, in that case how do we know you don’t work for Thexton and are writing spurious good reports?
Shop AU - 5:47 am on June 5th, 2009
Please be aware that we will remove comments that post inaccurate, personal or misleading information
Ann - 3:09 am on July 3rd, 2009
To “Joan” whoever you are……do you think all these disgruntled clients are lying? Tall Poppies? You live in cuckoo-land! The facts are, Thexton is a scam and we have all lost our money.
Maree - 3:13 pm on July 3rd, 2009
Try Office of Fair Trading QLD. I found them very very helpful! They helped me get my money back, took 3 months but I did get it back.
Rich - 9:55 pm on July 18th, 2009
Well..here is yet another person who has been out of pocket for months. They won’t respond to my emails or phone calls. I have sent many and left messages. Sure it’s not a heap of money ($120) but just plain annoying. I have purchased off the site for a couple of years, but clearly something has gone very wrong and they have closed down all means of communication. I have at least told my friends and posted a note at the gym I go to, now about to get in contact with my credit card provider to see what they can do.
NEW OWNERS - ThextonHealth.com.au - 3:17 am on July 19th, 2009
Hi - We are the NEW OWNERS of ThextonHealth from Active World Nutrition. We are quite frankly disgusted and cannot understand the disgraceful practices of the previous owners. Since taking over we have assisted over 120 customers with either getting their orders or referring them directly to a person who has been appointed to deal with this matter at the Office of Fair Trading.
Unfortunately we trusted the previous owners to sort out all orders paid to them prior to our takeover which they are obligated to do. We referred all customers who wanted refunds via a link on the website and via email which was part of our agreement, but it became evident that she was not actioning any customer refunds or communicating to any customers, but telling us each week everything was being done. We are totally dumfounded with this type of behaviour and cannot understand it.
The office of fair trading have the previous owners under investigation and have asked us if we can refer all complaints prior to our takeover to them. It is frustrating as we have nothing to do with this yet are being caught up in something that should have already been resolved and the past owners are obliged to finalise. The details of the person to speak to and/or email at Office of Fair Trading is as follows, who’ll be able to follow this up for you. If we can be of any assistance please let us know via the contact us system on our website. I do hope we can have you back as customers, as the only thing that resembles the past is the name and hopefully we can show you what real customer service is all about. ThextonHealth - Now an Active World Nutrition Company.
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Scam, do not deal with Thexton! They do not delivery products, they just collect the money. Customer service - nill. Ghost company. Do not whrow your money away!
My first order - very disappointed with the delivery time. Ordered on 12/6 still not received by 22/6. Contacted via website on 22/6 as no phone number listed anywhere. By 25/6 no response. Checked website again and logged into ‘track order’. Products FINALLY “picked from warehouse” on 25th however the tracking number given is not currently listed with Australia Post. I won’t bother again, I get better service and delivery with S.A.F.E.
Wish I’d have read these comments prior to ordering. I have lost $257.00. My payment was accepted on 16th June and I have received nothing and no responses to emails I have sent them. We will be passing by their ’supposed’ address in a few weeks and will call in. This does appear to be a scam I would advise you to look elsewhere.
I will add my name to this list. Ordered items and paid (via Paypal) on 7 July. Waited and waited and finally got the shits. Sent an email to the company on 21st July and no reply. Went onto the website to track the order and it appears that the it was picked up from the warehouse on the 21st (coincidence?) and shipped on the 22nd. Once again the tracking number does not exist with Australia Post. All the phone numbers from Whitepages etc. are disconnected. This is a scam. Will be making a formal complaint, once i figure out how to do that!
Paid for goods per PayPal on 11th.July. Have requested thru their ‘Contact Us’ Message for a refund as goods haven’t arrived.
No messages from me answered
I have been ordering from Thexton for 2-3 years now with no trouble at all - very fast delivery and products exactly as described. Now I am like the other reviewers and feeling like I am never going to see the products I ordered or my money again!! What happened? I’m wondering if the company has been sold to someone who just isn’t coping with the sheer volume of orders?
I’m in the same boat as everyone else, I have been ordering from Thexton for a few years everything had been really good until now, I placed an order over 25 days ago and it still hasn’t arrived I googled for a phone number and spoke to the husband this still hasn’t helped I will be making another phone call on Monday and will never purchase from them again. Terrible customer service and no delivery
i lost $280 from these crooks. i want to know if their warehouse is open. if it is ill be the first one there. my email is ronnienajjar@hotmail.com any information on these dogs would be greatly apreciated
I am disguisted, that my order has not only not been filled, from greater than one month ago. They have not refunded my money to my credit card as requested (if my order could not be filled). Repeat requests for them to handle my enquiries have been ignored.
I have been ripped off as well. My orders from june has not been sent, neither have any of the emails or letters i’ve sent. Also, i have been charged twice. Th initial order process was interrupted because of a faulty system. No order was recorded but I managed to complete the process the next day. The fax number is false/defunct.
Add another to the list! I ordered 8 December and have received nothing - no replies to my emails either. I have reported them and I have also contacted the companies whose products I was ordering - if I supplied my products somewhere and my customers were treated like this I would want to know. Hopefully the companies will no longer supply them with stock - actually, the quite possible aren’t already!
I would not use this business again. I placed an order on 30/5/08 for $269.85 & only received $78.56 of product. Online enquiries got me nowhere. Still chasing them, but almost given up. I’m going to report them to consumer affairs.
Ordered product 24 days an waiting, out of pocket $154. I have dealt with Overseas suppliers which are quicker. Have opened PayPal dispute and hope to get a refund that way. I too wish I had read this forum beforehand, should of known it was a scam when no phone numbers are listed ANYWHERE on the website. Spread the news, will report to Office of Fair trading. This is just BS !
I have complained to Fair Trading Qld as well. They are crooks,
and should do some time for their criminal behavior.
I too appear to have been “Jibbed” by these mongrels! Placed an order on 12.12.08 money taken from CC on same day and still I have received no products. Like all of the above people, trying to contact them via their online contact gets no results, letter to their Gold Coast Office - no reply….BUT still receiving “junk” emails from them regarding the fantastic Australia Day specials - !! I too will be reporting them to ACCC and Fair Trading
I have just stumbled across something else that might be of help to you all.
They have a shop at Robina and there is an email address to contact amanda@thexton.com.au.
On the Thexton Health website when you go into “About Us” Amanda is listed as one of the owners, so worth a try to email her. I just have and will submit again if I get a reply.
Same as everyone elses experience. Check out Bodybuilding Warehouse. Could this be happening again?? very sus
last year i bought some herbal products. it took forever, like months.. but then they delivered it, saying one of my products was out of stock so they upgraded it to the bigger pack. All the items were ok, but I wouldn’t deal with them again because the whole process seemed way too shady. perhaps they’re in a bit of trouble
And here is another complaint! I ordered goods on 21 September and paid via PayPal. Followed up goods a month later and received an email advising goods were out of stock. I noticed a month later a local health food store had the product on the shelf and since then have been trying to get a response out of Thexton. Very glad I came across this site with everyone’s experiences. I tried the phone numbers given in an earlier post and these are ringing out. Interestingly, I am currently going through the dispute process with Paypal to try and get my money back that way and the transaction number I was given when I first ordered the goods is not registering with PayPal. Sure sign of a scam? How are you to know that an online company is on the level?
Hi
This is Amanda from thexton - I can assure you we are very much in business and are not trying to “Scam” or “Steal” money from anyone.
Our Office Number is 07 55253055. Our business address is Unit 18, 30 Mudgeeraba Road - MUDGEERABA. My Email address is amanda@thexton.com.au.
Please call if you have an issue with us or have encountered a problem so this can be resolved.
Please be aware that these forum sites can often be other competitors scaring our customers and potential customers.
Occasionally like any business mistakes can be made - however these can always be resolved. Please feel free to call us so we can sort out issues rather than posting annonymous blogs on forums that we cant fix.
Many thanks Amanda
Just tried the number (07 55253055)which is meant to be Amanda’s - suprize suprize - “Call cannot be connected - please check the number and try again”
The Number is Working Fine - and if we are not available to answer the phone we have an answer phone so you can leave a message. Thanks Amanda @ Thexton Health
I got ripped off in Feb too. I am still trying to get my $40 back. Today I complained to ASIC and QLD Office of Fair Trading. I would encourage others to do the same because the more pieces of the jigsaw they have the more info they have to close in on these people. And the penalties for Trading while Insolvent are hefty!
I got ripped off in Feb too. I am still trying to get my $40 back. Today I complained to ASIC and QLD Office of Fair Trading. I would encourage others to do the same because the more pieces of the jigsaw they have the more info they have to close in on these people. And the penalties for Trading while Insolvent are hefty!
Yes, same excuses, out of stock, then credit card debited 1 month later and assured product on its way..then when no product Amanda says that probably caught up with the fires down South. I suggested that goods coming from the Gold Coast to Noosa was a long way from this. Assured me goods will be with me anyday now and that she will credit money back to me. Still neither has arrived and my emails have stopped being answered by her. Will advise ACCC.
\
I was thinking to order something from thexton, is there anyone that has had a good experiance? have you guys had your issues sorted out?
Chris, you are throwing your money away if you do use thexton. The posts on this forum represent a tiny percentage of the thousands of customers who have been ripped off so far. There are several ACCC cases in progress, hopefully we can get these thieves shut down asap with some heavy fines issued for being such deceitful mongrels.
If these people are so bad why is it taking so long for the ACCC to close them down.Thats what you get for voting LABOR Vote for Springborg
Yes well again, I wish I had found this site before purchasing from Thexton. I do not know how they are still getting away with this.
I have just put a dispute in with Paypal and they have never let me down with getting my money back before, so hopefully they can do the same this time.
If enough people are putting disputes into Paypal this mob will soon go out of business.
I always use Paypal and do not usually buy online unless the site uses Paypal as you have more chance of getting your money back.
I will not let this go.
The Today Tonight show likes reports on these scamsters and it only takes a phone call to get them interested.
Has anybody had any success in receiving their money back or products that they ordered? I too have not had a response from thexton in the past month? Tried emailing and left messages
Thexton needs their account to be frozen - but who do you really have to bother to get some action taken!!!
I too have been waiting for my products to arrive.
Update on my last post.
Well I actually got my money back from Thexton, still no products.
I reported them to the ACCC and Qld consumer affairs and within a couple of days received a refund in full. Thanks to Paypal as well.
Do not put up with loosing your money, keep complaining and hopefully we will get this site taken of the internet. But they will probably just start up another web site.
I too used thexton for years and they were great. I bought $50 worth of goods last week and didnt even get an email confirmation back or an invoice, they just took the money and havent received the goods. I’ll also be complaining to ACCC this is ridiculous. Never ordering from them again!
Yes, like everyone it would seem like I have also been scammed. I paid my goods via BPay and according to there order tracking my order remains ‘unpaid’ and of course I have tried contacting them a few times with no such luck. Im in the process of getting my money back (I contacted my own bank) and hopefully it will all go well but I wish I had read these reviews before I made such a mistake. I also have put in a complain with the ACCC via SCAMwatch. If this happens to you to I suggest you do the same until we can finally get the site shut down
Yes same problem, ordered from them in march credit card debited, unable to get contact. Have also lodged complaint with ACCC and sent email to consumer affairs qld.
Notice they still send emails regarding their sales as if everything is ok.
I ordered back on 3rd March, $130 on my card straight away, still no stock available, various emails ignored, directly to Amanda. Attempted to call, surprise surprise, message bank full. Yeh, full of people trying to get their money back I bet.
I too have lodged a complaint with the ACCC and am now attempting to recover funds from my Credit Card provider.
Amanda, I am no competitor trying to scare anyone, I just want what I have ordered or my money Back !!!, replying to your customers wouldn’t hurt, not replying is giving your business a bad reputation.
Once bitten, twice shy, Never again !!!!
Same problem as everyone else. Ordered, paid, had account debited by Thexton. No goods, emails returned. Left phone messages. Nobody ever replied. This is a scam for sure!
I placed an order in February 2009. I did not received it. I tried to contact Thexton unsuccessfuly. I asked (via E-mail) to refund my money. No answer ne refund !!!
Placed order on behalf of my work and never received stock. I work for a company that will follow this through until resolved I will update you with any progress. We have been taken for a large amount and will not stop until it is refunded and website is offline!
we finally got our money back but had to go thru our bank in order to retrieve it, paid by credit card.
Have also lodged complaint with accc but see they r still operating.
Ditto to above. Had used them previously and they were phone. Lodging a complaint with ASIC as its a PL company. Waiting for the paper work to claim back thru the credit card. Not a huge amount (110) but it still sucks. Definitely gotta get em shut down.
Buyer beware I am also a sucker that lost thier money. A bogus Australia post number was also given to me the day after emailing them surprise surprise supposed to be posted that day.
I also will bw complaining to the ASIC.
Looks like I can add my name to the list of suckers! I had dealt with Thexton numerous times in the past, and never had any problem until now. I ordered goods in early April, they took $209 out of my account, and I was adised they were awaiting deliery to fill my order. Still waiting, and when I went back to track my order again it says it has been ‘canceled’. Have tried emailing, but no luck so far.
I’ve been a loyal Thexton, Amazon and Ebay shopper for the last few years. My order this time did not have their usual speedy delivery but I called up and emailed them and they promptly phoned me back, and sorted it out which I was worried about after reading this. But they fixed it really quickly.
Hi I am like Ian a Very Loyal THEXTON customer - I love them - Far Out Give the guys a break - My lastest order was number 110,046. Thats alot of orders compared to the complaints. This is a classic case of Cutting Down the Tall Poppy! Give them a go - they are great, and I have ALWAYS found them willing to help.
See look at this the same person can write blog after blog - this reveiw site is pure rubbish and not a real reveiw of customers!
and look at this - this is Joan and I change my name to SALLY and write another BLOG!! Do not believe anything you read on these blog review sites they are pure made up rubbish!
You are kidding yourself.
They are crooks. I lost my money too.
To anyone reading this site - don’t use these people.
Hi Joan, in that case how do we know you don’t work for Thexton and are writing spurious good reports?
Please be aware that we will remove comments that post inaccurate, personal or misleading information
To “Joan” whoever you are……do you think all these disgruntled clients are lying? Tall Poppies? You live in cuckoo-land! The facts are, Thexton is a scam and we have all lost our money.
Try Office of Fair Trading QLD. I found them very very helpful! They helped me get my money back, took 3 months but I did get it back.
Well..here is yet another person who has been out of pocket for months. They won’t respond to my emails or phone calls. I have sent many and left messages. Sure it’s not a heap of money ($120) but just plain annoying. I have purchased off the site for a couple of years, but clearly something has gone very wrong and they have closed down all means of communication. I have at least told my friends and posted a note at the gym I go to, now about to get in contact with my credit card provider to see what they can do.
Hi - We are the NEW OWNERS of ThextonHealth from Active World Nutrition. We are quite frankly disgusted and cannot understand the disgraceful practices of the previous owners. Since taking over we have assisted over 120 customers with either getting their orders or referring them directly to a person who has been appointed to deal with this matter at the Office of Fair Trading.
Unfortunately we trusted the previous owners to sort out all orders paid to them prior to our takeover which they are obligated to do. We referred all customers who wanted refunds via a link on the website and via email which was part of our agreement, but it became evident that she was not actioning any customer refunds or communicating to any customers, but telling us each week everything was being done. We are totally dumfounded with this type of behaviour and cannot understand it.
The office of fair trading have the previous owners under investigation and have asked us if we can refer all complaints prior to our takeover to them. It is frustrating as we have nothing to do with this yet are being caught up in something that should have already been resolved and the past owners are obliged to finalise. The details of the person to speak to and/or email at Office of Fair Trading is as follows, who’ll be able to follow this up for you. If we can be of any assistance please let us know via the contact us system on our website. I do hope we can have you back as customers, as the only thing that resembles the past is the name and hopefully we can show you what real customer service is all about. ThextonHealth - Now an Active World Nutrition Company.
Office of Fair Trading - Pat Tully
Phone 07 55813346 Mobile 0407 964718
pat.tully@justice.qld.gov.au
http://www.justice.qld.gov.au